Refund policy

Return and Exchange Policy

Thank you for shopping with us. We want you to have the best experience possible with our products, so we have established a clear return and exchange policy, always complying with the applicable laws and regulations in Maryland and the United States.

Conditions for Return:

• Products must be returned in the same condition as you received them: unused, undamaged, with tags intact, and in their original packaging.
• You will need the receipt or proof of purchase to process the return.

If your product meets these conditions and you would like to proceed with a return, please contact us at turningpointmaninfashion@gmail.com. Be sure to request return authorization before sending it back. Products returned without prior return authorization will not be accepted.

Exchanges: Instead of offering cash refunds, we accept exchanges for other products of equal or greater value. If you would like to exchange an item for another, please make sure that the product you wish to receive is available and meets the price conditions. If the new item has a higher price, you will be asked to pay the difference.

Damaged or Incorrect Items: If your order arrives damaged, defective, or if you received the wrong item, please contact us immediately. We will evaluate the issue and do our best to resolve it by offering you an exchange for another item.

Non-Returnable Items: For internal policy reasons, we do not accept returns or exchanges for the following products:

• Custom or made-to-order items.
• Gift cards.

Refunds: Unfortunately, we do not offer cash refunds under any circumstances. However, if your return request is approved, you will be able to exchange the item for another of equal or greater value.

Local and Legal Exceptions in Maryland: Under Maryland laws and federal consumer protection regulations, please note that while we do not accept general returns, if the product received is defective or does not match the description, we offer an exchange for another item.

Please remember that our return policy is designed to protect both you and us. If you have any questions or concerns, feel free to contact us.

Thank you for trusting us, and we hope you enjoy your purchase.

Clarification on Used Items:

 

"You may not return or exchange products that show signs of use, wear, alterations, or damage caused after purchase. This includes items that have been worn, washed, or modified in any way."

 

Time Limit for Returns and Exchanges:

 

"Requests for returns or exchanges must be made within 14 days of purchase."

 

Exchange Process:

 

"The customer is responsible for covering the shipping costs for returns, it is important to clarify:

'Shipping costs for returns or exchanges will be borne by the customer unless the product is defective or incorrect.'"

 

Regarding Purchases with Financing (Shop Pay Installments):

 

"If the product was purchased using an installment payment plan, any return or exchange will be subject to the policies of the financing provider. We are not responsible for refunds of payments already made through Shop Pay Installments."